Creating and editing articles in the knowledge base

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This article describes the sequence of steps required to add or edit articles in the UserEcho - EchoSmart Knowledge Base

Step 1

Open the Knowledge Base Editor.

Step 2

Select the knowledge base you need if you have several.

Step 3

Select the category to which you need to add the knowledge base.

Step 4

Click the “+Article” button

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Step 5

In the window that appears, you can enter the title and description of the article.

You can also indicate in what language the article is written if you have a multilingual project configured.

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Step 6

To save the article, click the save button.

After the first save, the article is saved as a draft and then you can publish it and make it available to your users.

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