Creating and editing articles in the knowledge base
This article describes the sequence of steps required to add or edit articles in the UserEcho - EchoSmart Knowledge Base
Open the Knowledge Base Editor.
Select the knowledge base you need if you have several.
Select the category to which you need to add the knowledge base.
Click the “+Article” button
In the window that appears, you can enter the title and description of the article.
You can also indicate in what language the article is written if you have a multilingual project configured.
To save the article, click the save button.
After the first save, the article is saved as a draft and then you can publish it and make it available to your users.