Custom filters in the Agent Interface

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You are able to create virtually any filter in the agent interface, then save it and re-use.

1. Open the agent interface.

2. In the "Filter" selector select "Configure"

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3. You will see the field "Additional filters". Just choose filters you need, then in new fields their values.

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4.Click "Update" and filter will be applied. If you would like to re-use the filter just save it with some specific name (Click on to three dots button in the filters).

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5. Also you are able so save filter as "Shared". So, other support agents will be able to re-use your filter as well. They also can re-save the filter as their own and apply some changes but only original author can edit/delete original filter.

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