Invite multiple users to collaborate on the Helpdesk ticket
Last modified:
UserEcho allow you to invite multiple users to the Helpdesk ticket.
To do this just click on Manage collaborators [1] action in the ticket actions panel.
![Image 17355](/s/attachments/1/68/2/0ac8c1384e6745696898bf95998f7483.png)
Then invite new users via email, they will able to comment on ticket and will receive notifications about ticket activity.
![Image 17356](/s/attachments/1/68/2/b8642f0c9595a28fcd771394b640dde3.png)
Ticket with multiple users, has special bar that displays all collaborators [2].
Also it's possible to remove users from ticket.
Note if user will send email to your support email address with СС: field. CC users will be added as collaborators on a new ticket.
To do this just click on Manage collaborators [1] action in the ticket actions panel.
![Image 17355](/s/attachments/1/68/2/0ac8c1384e6745696898bf95998f7483.png)
Then invite new users via email, they will able to comment on ticket and will receive notifications about ticket activity.
![Image 17356](/s/attachments/1/68/2/b8642f0c9595a28fcd771394b640dde3.png)
Ticket with multiple users, has special bar that displays all collaborators [2].
Also it's possible to remove users from ticket.
Note if user will send email to your support email address with СС: field. CC users will be added as collaborators on a new ticket.