Invite multiple users to collaborate on the Helpdesk ticket

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UserEcho allow you to invite multiple users to the Helpdesk ticket.
To do this just click on Manage collaborators [1] action in the ticket actions panel.

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Then invite new users via email, they will able to comment on ticket and will receive notifications about ticket activity.

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Ticket with multiple users, has special bar that displays all collaborators [2].

Also it's possible to remove users from ticket.

Note if user will send email to your support email address with СС: field. CC users will be added as collaborators on a new ticket.

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