Using canned responses
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Canned responses are simply Knowledge base articles (whether published or unpublished), any time you add a Knowledge base article you are making it available as a canned response.
![Image 17319](/s/attachments/1/68/2/98d034aacfebcbe879ea2265faa1d096.png)
Create a new canned response, you can leave it in the unpublished (draft) state. Published articles are displayed on your UserEcho Site, whereas unpublished articles aren’t displayed – but all of them can be used for canned responses.
![Image 17320](/s/attachments/1/68/2/0bec1fcc464e697a77b0cd12905d65eb.png)
Then in the appeared popup, start typing your canned response text and choose required "Canned response" from the results.
Adding a new canned response
Open your knowledge base forum. Then click to a "New article" button.![Image 17319](/s/attachments/1/68/2/98d034aacfebcbe879ea2265faa1d096.png)
Create a new canned response, you can leave it in the unpublished (draft) state. Published articles are displayed on your UserEcho Site, whereas unpublished articles aren’t displayed – but all of them can be used for canned responses.
Inserting canned responce
When replying to customer request, click on the "Canned response" button.![Image 17320](/s/attachments/1/68/2/0bec1fcc464e697a77b0cd12905d65eb.png)
Then in the appeared popup, start typing your canned response text and choose required "Canned response" from the results.
![Image 17321](/s/attachments/1/68/2/2bb1badf931fce047284baabb66dc812.png)