Using canned responses

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Canned responses are simply Knowledge base articles (whether published or unpublished), any time you add a Knowledge base article you are making it available as a canned response.

Adding a new canned response

Open your knowledge base forum. Then click to a "New article" button.

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Create a new canned response, you can leave it in the unpublished (draft) state. Published articles are displayed on your UserEcho Site, whereas unpublished articles aren’t displayed – but all of them can be used for canned responses.

Inserting canned responce

When replying to customer request, click on the "Canned response" button.

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Then in the appeared popup, start typing your canned response text and choose required "Canned response" from the results.

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